What We Collect and Why It Matters
When you open an account with us, we collect the information you submit directly — your name, email address, date of birth and contact number. When you make a deposit through DANA, OVO or GoPay, we record the transaction reference and amount to match it to
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your account wallet; we do not store your full e-wallet credentials. We also collect device and session data — your IP address, browser type and pages visited — to keep your account secure and detect unusual activity. This data is used solely to operate your account,
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process transactions and respond to your support requests. We do not sell your personal data to third parties. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session logs are held for a shorter period. Access
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to your data is limited to staff with a direct operational need. Where we share data with payment processors handling DANA, OVO and GoPay flows, those processors are contractually bound to the same standards. Availability of this service depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.